Returns, Refunds & Exchange Policy

Thank you for choosing Kalapuri. We accept returns and exchanges — the terms below vary by product category, since courier and handling costs differ significantly between footwear, jewelry, and baskets.

1. Footwear

• Sizing basis: Standard Euro/stock sizing — not custom or made-to-measurement. This policy applies to all chappal styles.
• Window: 7 days from delivery.
• Eligible for: Wrong size, change of mind, or manufacturing defect — unworn, in original packaging, with tags intact.
• Not eligible: Signs of wear, damage from use, or alteration after delivery.
• Cost: Customer self-ships the return in all cases. Kalapuri reimburses return shipping only when the return is due to our error (defect or wrong item sent).
• Refund method: Store credit for change-of-mind returns. Cash refund to original payment method for our error.

2. Jewelry

• Window: 7 days from delivery.
• Eligible for: Change of mind, wrong item, or manufacturing defect — unused, original packaging and tags intact.
• Not eligible: Signs of wear or tarnishing from use.
• Cost: Customer self-ships in all cases; Kalapuri reimburses shipping only for our error.
• Refund method: Store credit for change-of-mind. Cash refund for our error.

3. Baskets

• Window: 7 days from delivery to report an issue.
• Eligible for: Defect, transit damage, or wrong item received — only. No change-of-mind, color/weave-variation, or size-preference returns.
• Required for a claim: A complete unboxing video (starting before opening, clearly showing the shipping label/AWB) plus photos of the issue. Claims without this evidence may be declined.
• Cost: Customer self-ships. Kalapuri reimburses return shipping only when the fault is ours.
• Refund method: Cash refund to original payment method (no change-of-mind path exists for baskets, so store credit never applies here).

4. General Terms (All Categories)

• Once Kalapuri receives the returned item, it goes through quality check (QC). Approved refunds are processed within 7 days of receiving the item, issued as store credit or to the original payment method per the category rules above.
• Store credit is valid for 6 months from the date of issue and can be used against any product on kalapuri.com.
• Kalapuri is not liable for loss, theft, or damage occurring after a package is confirmed delivered by the courier — this is a courier/shipping matter, not a returns matter.
• To initiate a return, contact us via WhatsApp at +91 9066 087 087 or email at kalapuri.sales@gmail.com within the applicable window, with your order number and — for baskets — the required unboxing video. Kalapuri will confirm eligibility before you ship anything back, so you don't pay return shipping on a claim that turns out to be ineligible.