Kalapuri Refund & Replacement Policy
Thank you for choosing Kalapuri for your shopping needs. We strive to ensure your complete satisfaction with every purchase. Please review our refund and replacement policy outlined below:
Return & Replacement Policy
At Kalapuri, we take great pride in the quality of our products. Each item is carefully inspected before shipping to ensure you receive products that meet our high standards.
No-Refund Policy
Please note that we do not offer refunds on any purchases made through our website or physical stores. All sales are considered final once the transaction is complete.
Replacement Policy
While we don't provide refunds, we do offer replacements in the following specific circumstances:
- Damaged Products: If you receive an item that has been damaged during shipping or delivery
- Incorrect Items: If you receive a product that differs from what you originally ordered
How to Request a Replacement
If you receive a damaged or incorrect product, please follow these steps:
- Contact our Customer Support team within 7 days of receiving your order
- Provide your order number and clear photographs of the damaged/incorrect item
- Our team will review your request and respond within 48 business hours
- If approved, we will arrange for replacement of the item at no additional cost
Additional Information
- Replacements are subject to product availability
- Original shipping charges are non-refundable
- The customer is responsible for return shipping costs unless the return is due to our error
- Replacement requests made after 7 days from delivery may not be honored
We reserve the right to deny replacement requests if there is evidence that damage occurred after delivery or due to improper handling.
Contact Us
If you have any questions about our policy or need assistance, please contact our Customer Support team:
Email:kalapuri.sales@gmail.com
Phone: +91 9109922424 (WhatsApp Only)
Hours: Monday – Saturday, 10.00A.M-7.00PM