Shipping Policy

Order Processing & Dispatch

All orders are dispatched within 1–2 working days of order confirmation.
We ship via standard courier partners and provide a tracking link.
Domestic deliveries typically take 3–7 working days. During sales periods or due to artisan availability, there may be occasional delays.

We deliver worldwide to all valid street addresses.
Courier companies do not deliver to P.O. Boxes — please provide a complete address with a PIN/ZIP code.
Deliveries are made during regular working hours, which vary by country.
No shipments are made on Sundays and public holidays. Courier partners may observe additional local holidays.

Free shipping across India on every order — no minimum spend.
Estimated delivery: 3–7 working days, depending on location.
Ensure your postal address is complete with the correct PIN code to avoid delays.
If shipping to colleges, schools, or hostels, Kalapuri is not responsible if the package is refused or undelivered.
If you have a preferred delivery date, mention it in the gift message box at checkout. We'll try to accommodate it, but it isn't guaranteed for reasons beyond our control.

Flat international shipping charge: ₹5,000 per order.
Some countries may restrict certain products — please verify local regulations before ordering.
If customs authorities refuse a shipment due to local rules, Kalapuri is not responsible for any resulting loss.

Domestic orders: 3–7 working days, depending on location.
International orders: Delivery time varies based on customs, local conditions, and courier delays.
Multi-item orders may arrive in separate packages.
Kalapuri is not responsible for packages lost or stolen after confirmed delivery.

Tracking details are shared via email or phone once your order ships.
Tracking information may take up to 36 business hours to update on the courier's website.
In some countries, deliveries may be left at the doorstep if no one is available to receive the package.

Domestic orders: Address changes are allowed within 12 hours of placing your order. After that window, or once the order has dispatched, changes are not possible.
International orders: Address changes are not allowed at any stage.
If an incorrect address is provided, the customer bears any extra courier charges for re-shipping.

Orders are securely packed to prevent damage in transit.
Fragile items may require special packaging, which can include additional charges.
International orders are packaged to meet destination-specific shipping requirements.

Estimated shipping times are approximate. Delays may occur due to natural disasters, customs clearance, or other unforeseen events.
Refunds, returns, or replacements are not provided for delivery delays alone. Kalapuri may offer store credit or other goodwill gestures on a case-by-case basis.

GST, VAT, and customs duties vary by country and are the customer's responsibility.
Kalapuri does not cover customs clearance fees or import taxes.