Shipping policy

All Kalapuri products are handmade by rural artisans. Orders are dispatched within 1–2 working days and typically delivered within 3–7 working days across India. We ship via standard courier partners and share a tracking link once your order is dispatched.

Where We Deliver

We deliver to any address in India and internationally. Courier companies cannot deliver to P.O. Box addresses — please provide a complete street address with PIN/ZIP code. No shipments are made on Sundays or public holidays, as our logistics partners do not operate on those days.

Domestic Shipping (India)

• Free shipping to any address in India.
• Please provide a complete address with the correct PIN code — we are not responsible for delays caused by incomplete addresses.
• Shipments to colleges/schools/hostels are made at the customer's risk. If the package is refused or unclaimed at such an address, Kalapuri will not issue a refund, credit, or reshipment.
• For a preferred delivery date, mention it in the gift message box at checkout; otherwise, we deliver at the earliest opportunity.

International Shipping

• Flat shipping charge of ₹5,000 per order, regardless of weight or destination.
• Products are shipped from India only. Transit time depends on air shipment schedules, customs clearance, and local conditions in the destination country.
• Customers are responsible for any customs duties, import taxes, or local levies — these are not included in our pricing and are outside our control.
• Some countries restrict the import of certain products; please verify local regulations before ordering. Kalapuri is not responsible for deliveries refused due to destination-country restrictions.
• International orders are not insured, and we do not currently offer paid insurance as an add-on.

Cash on Delivery (COD)

COD is available for domestic orders with no COD surcharge, and is dispatched like any other order — no phone or email verification call is required. COD is not available for international orders.

Cancellations

• Domestic orders can be cancelled within 12 hours of placing the order. After this window, the order is locked for processing and cannot be cancelled.
• International orders cannot be cancelled at any stage once placed.
• Cancellation is not accepted for bulk orders.
• Any disputes regarding order cancellation are subject to Kolhapur, Maharashtra (India) jurisdiction only.

Address Change Requests

• For domestic orders, address changes may be accommodated within 24 hours of placing the order, before dispatch. Send requests to orders@kalapuri.com.
• Once an order is dispatched, the address cannot be changed.
• Address change requests are not entertained for international orders at any stage.

Multiple Delivery Addresses

Shipping a single order to multiple addresses isn't currently supported — please place separate orders for each address.

Incorrect or Incomplete Address

Some courier companies charge a penalty when the address and PIN/ZIP code don't match. Any such penalty is borne by the customer. If a reshipment is required due to an incorrect address, the customer bears the reshipping cost.

Packing

Products are packed in a protective bag before being placed in a corrugated box. Fragile items receive special packing at an additional charge. International shipments use extra protective packaging, though customs inspections in the destination country may occasionally affect packaging integrity — Kalapuri is not liable for damage occurring during customs inspection.

Delays

Dispatch and delivery timelines are indicative estimates. Delays may occasionally occur due to circumstances beyond our control (natural calamities, epidemics, strikes, etc.); no refund, return, or exchange will apply for such delays, though store credit or a goodwill gesture may be offered at Kalapuri's discretion.

Order Lost in Transit

If a shipment is confirmed lost in transit, we wait 15 days from the expected delivery date before reprocessing and reshipping the order at no extra cost to the customer.

Replacement Shipping

If a replacement is approved (per our Returns Policy), the customer bears return shipping unless the issue was Kalapuri's fault; in that case, the replacement item is shipped to the customer free of charge.

GST, Customs & Import Duties

GST is applicable per Indian tax law. For international orders, customs duties and import taxes are determined by the destination country and are not included in our pricing — these are the buyer's responsibility.

Billing & Shipping Address

By default, we treat the billing and shipping address as the same unless the customer specifies otherwise.

Contact Us

Email: orders@kalapuri.com 
WhatsApp: +91 9066 087 087
Hours: Open 7 days, 10:30 am – 8:30 pm