Frequently asked questions

Please check the size chart in each of the footwear product page, and as per the guide there measure your feet in cm and you will get your accurate feet size.

All our footwear are colored using transfer proof color.

Our footwear are made with genuine leather and are durable enough to last several years, if taken proper care.

We prioritize your comfort! We use high-quality, soft leather and incorporate proper cushioning specifically to minimize the chances of shoe bites. Our goal is footwear that feels good right away.

You can be assured of their authenticity because our Kolhapuri chappals hold the official GI (Geographical Indication) tag. This certification guarantees they are genuinely crafted in the Kolhapur region using recognized traditional methods and quality standards.

They are suitable for everyday wear.

While the sole design considers grip, the main concern with rain is the genuine leather upper. To prevent potential damage like staining or warping and keep your sandals looking their best, we recommend keeping them out of heavy rain and avoiding getting them soaked. If they do get wet, air dry them completely.

Our leather is free from fungus. But if they do get fungus due to moisture retention, you can sun-dry the sandals for a short period (an hour or so) or use a dryer on a low setting, then wipe clean.

Keep them away from excessive water and moisture. Clean regularly with a soft, dry cloth or brush to remove dirt. Store them in a cool, dry place, preferably in a cloth bag (provided) when not in use.

We use a variety of durable and skin-friendly non-precious metals, plated with gold to achieve a traditional look. Our pieces feature high-quality artificial stones, beads, and faux pearls that closely resemble the real counterparts. We clearly mention the materials used in the description of each piece.

We prioritize your comfort and safety. Our jewellery is crafted using materials that are generally skin-friendly. However, individuals with extreme sensitivities to certain metals should review the material information provided for each piece.

Our jewellery pieces are crafted by skilled artisans who meticulously recreate the intricate designs of traditional Maharashtrian jewellery. While the base materials differ from precious metals, the artistry and attention to detail remain central to our creation process.

To keep your jewellery looking its best for longer, avoid contact with water, perfumes, and harsh chemicals. Store it in a dry, separate box or pouch to prevent scratches and tangling. Gently wipe it with a soft, dry cloth after each use.

Storage and half baskets are handwoven from sturdy PP strap (packing patti). Koodai tote bags are hand-knotted from plastic-coated wire patti.

With proper care and usage, our baskets can last for many years.

The baskets are water-resistant—they can handle light spills on the surface. However, extended exposure to water may allow moisture to seep inside.

Yes, the baskets are washable. Rinse with water, or use a little shampoo on stubborn stains. Do not soak for long, and dry in the shade, as long exposure to direct sunlight can fade the colours.

Yes. Sandals, jewellery and clothing can be returned within 7 days of delivery for wrong size, change of mind, or defect. Baskets and handbags can only be returned for defect, transit damage, or wrong item — not change of mind — due to higher return shipping costs. See our Return & Refund Policy for full details.

Within 7 days of delivery:

• Sandals, jewellery and clothing: for wrong size, change of mind, or a defect — unworn and unused, with tags and original packaging.
• Baskets and handbags: only for a defect, transit damage, or a wrong item.

Change-of-mind returns are refunded as store credit, valid for 6 months. If the fault is ours, we refund to your original payment method.

Contact us via WhatsApp at +91 9066 087 087 or email orders@kalapuri.com within 7 days of delivery, with your order number. For baskets and handbags, a complete unboxing video showing the defect is required — claims without this may be declined.

Please contact our customer care team to check eligibility.

Yes, the free gift must be returned along with the original product.

You arrange and bear the cost of return shipping. If the return is due to our error — a defect, damage, or wrong item — we reimburse the shipping cost.

If you receive a damaged, defective, or incorrect item, we’ll replace it at no extra cost. Stock availability applies.

You'll receive a full refund or can choose a different product of equal or lesser value.

Return/replacement is declined if:

• The request is made after 7 days of delivery
• The product is used, damaged, or not in original condition
• Original packaging, tags, or invoice is missing
• For baskets and handbags: the reason is change of mind rather than a defect, damage, or wrong item

If your refund is confirmed, it's being processed. Delays may occur due to your payment provider. Contact us if it exceeds the promised timeframe.

Refunds will not exceed the actual product value.

Yes, we ship worldwide. For details, refer to our Shipping Policy.

Delivery availability is based on our courier partners’ coverage.

Delivery time depends on product availability, location, and courier service.

Orders are dispatched within 1–2 working days and typically delivered within 3–7 working days across India. International delivery times vary with customs clearance and the destination country.

You can cancel within 12 hours of placing your order, as long as it hasn't shipped yet. Contact us via WhatsApp at +91 9066 087 087 or email orders@kalapuri.com. Once an order has shipped, or the 12-hour window has passed, it can't be cancelled.

• Domestic orders: All costs are included in the price.
• International orders: Shipping is charged separately. Customs, VAT, and import duties must be paid by the buyer.