Please check the size chart in each of the footwear product page, and as per the guide there measure your feet in cm and you will get your accurate feet size.

All our footwear are colored using transfer proof color.

Our footwear are made with genuine leather and are durable enough to last several years, if taken proper care.

We prioritize your comfort! We use high-quality, soft leather and incorporate proper cushioning specifically to minimize the chances of shoe bites. Our goal is footwear that feels good right away.

You can be assured of their authenticity because our Kolhapuri chappals hold the official GI (Geographical Indication) tag. This certification guarantees they are genuinely crafted in the Kolhapur region using recognized traditional methods and quality standards.

They are suitable for everyday wear.

While the sole design considers grip, the main concern with rain is the genuine leather upper. To prevent potential damage like staining or warping and keep your chappals looking their best, we recommend keeping them out of heavy rain and avoiding getting them soaked. If they do get wet, air dry them completely.

Our leather is free from fungus. But if they do get fungus due to moisture retention, you can sun-dry the chappals for a short period (an hour or so) or use a dryer on a low setting, then wipe clean.

Keep them away from excessive water and moisture. Clean regularly with a soft, dry cloth or brush to remove dirt. Store them in a cool, dry place, preferably in a cloth bag (provided) when not in use.

We use a variety of durable and skin-friendly non-precious metals, plated with gold to achieve a traditional look. Our pieces feature high-quality artificial stones, beads, and faux pearls that closely resemble the real counterparts. We clearly mention the materials used in the description of each piece.

We prioritize your comfort and safety. Our jewelry is crafted using materials that are generally skin-friendly. However, individuals with extreme sensitivities to certain metals should review the material information provided for each piece.

Our jewelry pieces are crafted by skilled artisans who meticulously recreate the intricate designs of traditional Maharashtrian jewelry. While the base materials differ from precious metals, the artistry and attention to detail remain central to our creation process.

To keep your jewelry looking its best for longer, avoid contact with water, perfumes, and harsh chemicals. Store it in a dry, separate box or pouch to prevent scratches and tangling. Gently wipe it with a soft, dry cloth after each use.

Our baskets are handwoven using durable polyvinyl straps.

With proper care and usage, our baskets can last for many years.

The baskets are water-resistant—they can handle light spills on the surface. However, extended exposure to water may allow moisture to seep inside.

Yes, the baskets are washable. Simply rinse with water and let them dry in direct sunlight to restore their original look.

No, these items are custom-made and are not eligible for return or refund.

You can return a product only if:

1. A wrong item was delivered
2. The product is damaged or defective

Email a clear unpacking video showing the defect to kalapuri.sales@gmail.com within 2 days of delivery. Include your order number and description. No returns will be accepted without the video proof.

Please contact our customer care team to check eligibility.

Yes, the free gift must be returned along with the original product.

Customers must arrange and bear the shipping cost for returning a product.

If you receive a damaged, defective, or incorrect item, we’ll replace it at no extra cost. Stock availability applies.

You'll receive a full refund or can choose a different product of equal or lesser value.

Return/replacement is declined if:

• Request is made after 2 days
• The product is used, damaged, or not in original condition
• Original packaging, tags, or invoice is missing
• It's a made-to-order or sale item

If your refund is confirmed, it's being processed. Delays may occur due to your payment provider. Contact us if it exceeds the promised timeframe.

Refunds will not exceed the actual product value.

Yes, we ship worldwide. For details, refer to our Shipping Policy.

Delivery availability is based on our courier partners’ coverage.

Delivery time depends on product availability, location, and courier service.

Standard products ship quickly; hand-painted or woven items may take 15–30 days. Please order in advance.

• Prepaid & custom-made orders can't be cancelled after dispatch.
• International and bulk order cancellations aren't accepted.
• COD orders can't be cancelled once confirmed by phone/email.
• Cancellation requests will be reviewed case-by-case.

• Domestic orders: All costs are included in the price.
• International orders: Shipping is charged separately. Customs, VAT, and import duties must be paid by the buyer.