Privacy Policy

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

• COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our user’s demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect information about your buying behavior. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details. We do not collect any information about PIN / Password for online transaction. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. We collect personally identifiable information (email address, name, phone number, credit card/debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

• USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION

We use personal information to provide the services you request. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of placing order with us. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences. 

• COOKIES

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information. 

• SHARING OF PERSONAL INFORMATION

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court
orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information. 

• LINKS TO OTHER SITES

Our Website links to other websites that may collect personally identifiable information about you. Kalapuri is not responsible for the privacy practices or the content of those linked websites.

• SECURITY PRECAUTIONS

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

• CHOICE/OPT-OUT

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. 

• ADVERTISEMENTS ON Kalapuri.com

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. 

• YOUR CONSENT

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. 

• GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Customer Support

Email:kalapuri.sales@gmail.com

Phone: +91 9066087087

Time: Mon to Fri. (10:00 A.M. to 5:00 P.M.)

Shipping Policy

Order Processing & Dispatch

• All orders are normally dispatched within 3-4 working days of confirmation of your order at out end.
• We ship via standard courier partners and provide a tracking link.
• Most deliveries take 6-10 working days, but during sales or due to artisan unavailability, there may be delays.

Where Do We Deliver?

• We deliver worldwide to all valid street addresses.
• Courier companies do not deliver to P.O. Boxes, so please provide a complete address with a pin/zip code.
• Deliveries are made during regular working hours, which vary by country.
• No shipments are made on Sundays and public holidays. Shipping company may have different weekly holiday policy.

Domestic Shipping (India)

• We offer FREE SHIPPING across India.
• Ensure your postal address is complete with the correct PIN code to avoid delays.
• If shipping to colleges, schools, or hostels, Kalapuri is not responsible if the package is refused or undelivered.
• If you have a preferred delivery date, mention it in the gift message box while ordering. We try to deliver your product at the preferred delivery date but the same is not assured if there are any reasons beyond our control. 

International Shipping

• Shipping costs for international orders are charged separately.
• The cost depends on weight, package size, destination, and courier service.
• Some countries may have restrictions on certain products, so please verify local regulations before placing an order.
• If customs authorities refuse the shipment due to local rules, Kalapuri is not responsible for any loss.

Delivery Timelines

• Domestic orders: Estimated delivery within 8-15 working days, depending on location.
• International orders: Delivery time varies based on customs, local conditions, and courier delays.
• If you order multiple items, they may arrive in separate packages.
• Kalapuri is not responsible for lost or stolen packages after delivery.

Shipment Tracking

• Once your order is shipped, we will share tracking details via email or phone.
• Tracking information may take up to 36 business hours to update on the courier website.
• In some countries, residential deliveries may be left at the doorstep if no one is available to receive the package.

Address Changes & Incorrect Addresses

• Domestic orders: Address changes are allowed within 24 hours of ordering. After dispatch, changes are not possible.
• International orders: Address changes are not allowed at any stage.
• If an incorrect address is provided, customers will bear any extra courier charges for re-shipping.

Packaging

• Orders are securely packed to prevent damage during transit.
• Fragile items require special packaging, which may include additional charges.
• For international orders, packaging is customized to meet shipping requirements.

Delays & Unforeseen Situations

• Estimated shipping times are approximate. Delays may occur due to natural disasters, customs clearance, or other unforeseen events.
• No refunds, returns, or replacements will be provided due to such delays. However, Kalapuri may offer store credit or other benefits on a case-by-case basis.

Taxes, Duties & Insurance

• GST, VAT, and customs duties vary by country and must be paid by the customer.
• Kalapuri does not cover customs clearance fees or import taxes.
• Orders are not insured by default. Customers can opt for insurance at an additional charge of approximately ₹1,500.

Cancellation Policy

How do I cancel an order?

To cancel your order, please contact our customer care at +91 9109922424 (Whatsapp only) or email us at kalapuri.sales@gmail.com

If your order is not shipped yet, we will cancel it.

Unfortunately, we cannot cancel an order once it has been shipped or delivered.

How long does it take to process a cancellation?

Once you request a cancellation in time, it may take 5 business days for us to process it.

Cancellation is possible only if the product is not shipped or delivered at your end.

You will receive a confirmation email once it’s done.

Only orders for regular priced items can be cancelled, unfortunately order for sale items / custom made products cannot be cancelled.

Kalapuri Refund & Replacement Policy

Thank you for choosing Kalapuri for your shopping needs. We strive to ensure your complete satisfaction with every purchase. Please review our refund and replacement policy outlined below:

Return & Replacement Policy

At Kalapuri, we take great pride in the quality of our products. Each item is carefully inspected before shipping to ensure you receive products that meet our high standards.

No-Refund Policy

Please note that we do not offer refunds on any purchases made through our website or physical stores. All sales are considered final once the transaction is complete.

Replacement Policy

While we don't provide refunds, we do offer replacements in the following specific circumstances:

1. Damaged Products: If you receive an item that has been damaged during shipping or delivery
2. Incorrect Items: If you receive a product that differs from what you originally ordered

How to Request a Replacement

If you receive a damaged or incorrect product, please follow these steps:

1. Contact our Customer Support team within 7 days of receiving your order
2. Provide your order number and clear photographs of the damaged/incorrect item
3. Our team will review your request and respond within 48 business hours
4. If approved, we will arrange for replacement of the item at no additional cost

Additional Information

• Replacements are subject to product availability
• Original shipping charges are non-refundable
• The customer is responsible for return shipping costs unless the return is due to our error
• Replacement requests made after 7 days from delivery may not be honored

We reserve the right to deny replacement requests if there is evidence that damage occurred after delivery or due to improper handling.

Contact Us

If you have any questions about our policy or need assistance, please contact our Customer Support team:

Email:kalapuri.sales@gmail.com

Phone: +91 9109922424 (WhatsApp Only)

Hours: Monday – Saturday, 10.00A.M-7.00PM