We accept returns and exchanges. The terms vary by product category, so pick yours below.
Footwear
Sizing basis: Standard Euro/stock sizing — not custom or made-to-measurement. This policy applies to all sandal styles.
Window: 7 days from delivery.
Eligible for: Wrong size, change of mind, or manufacturing defect — unworn, in original packaging, with tags intact.
Not eligible: Signs of wear, damage from use, or alteration after delivery.
Cost: Customer self-ships the return in all cases. Kalapuri reimburses return shipping only when the return is due to our error (defect or wrong item sent).
Refund method: Store credit for change-of-mind returns. Cash refund to original payment method for our error.
Jewellery
Window: 7 days from delivery.
Eligible for: Change of mind, wrong item, or manufacturing defect — unused, original packaging and tags intact.
Not eligible: Signs of wear or tarnishing from use.
Cost: Customer self-ships in all cases; Kalapuri reimburses shipping only for our error.
Refund method: Store credit for change-of-mind. Cash refund for our error.
Baskets & handbags
Window: 7 days from delivery to report an issue.
Eligible for: Defect, transit damage, or wrong item received — only. No change-of-mind, colour/weave-variation, or size-preference returns.
Required for a claim: A complete unboxing video (starting before opening, clearly showing the shipping label/AWB) plus photos of the issue. Claims without this evidence may be declined.
Cost: Customer self-ships. Kalapuri reimburses return shipping only when the fault is ours.
Refund method: Cash refund to original payment method. There is no change-of-mind return on baskets and handbags, so store credit does not apply.
Clothing
Window: 7 days from delivery.
Eligible for: Change of mind, wrong item, or manufacturing defect — unworn and unused, original packaging and tags intact.
Not eligible: Signs of wear or use.
Cost: Customer self-ships in all cases; Kalapuri reimburses shipping only for our error.
Refund method: Store credit for change-of-mind. Cash refund for our error.
General terms, all categories
Once Kalapuri receives the returned item, it goes through a quality check (QC). Approved refunds are processed within 7 days of receiving the item, issued as store credit or to the original payment method per the category rules above.
Store credit is valid for 6 months from the date of issue and can be used against any product on kalapuri.com.
Exchanges: return the original item first; once the return is approved, place a new order for the replacement.
Non-returnable: sale items, gift cards, and custom or personalised orders.
Kalapuri is not liable for loss, theft, or damage occurring after a package is confirmed delivered by the courier.
To start a return: contact us on WhatsApp at +91 9066 087 087 or email kalapuri.sales@gmail.com within the return window, with your order number and, for baskets and handbags, the unboxing video. We confirm eligibility before you ship anything back.
